Purpose

This is an entry level qualification for individuals who wish to join the hotel industry or are currently employed in hotel or other Industries and wish to work in Front office.

The learners who complete the qualification will be able to manage front office activities, use software applications to manage hotel operations, use internet, communicate using emails, and carry out online marketing by using various social

Course Highlights:

Would have acquired the knowledge and skills to be able to;

• Produce word documents, electronic spreadsheets, PowerPoint presentation, office publications, and database.
• Record financial transactions using a computerised accounting software.
• Record the day-to-day activities of a hotel using the property management system.
• Source, transfer and communicate data using internet tools.
• Provide Front Office reception services.
• Provide customer services in a hotel and an office organization.

Certification by

VIT (Vishan Institute of Technology)

Delivery mode:

Blended Delivery (Suva | Lautoka | Nadi)

This qualification will be provided by face-to-face training sessions and online live webinar training via a web-hosted online training service (e.g., Microsoft Teams, Google MEET and GoToMeeting); however, in any special circumstances, the mode of delivery can be adjusted reasonably and fair to the learner cohorts.

Assessment:

Assessments will take the form of written tasks including workbook, quiz, reflective journal, report writing, and case studies and practical tasks including role play, presentation, group discussions, observation, projects and hands on practical lab activities in a simulated work environment. Supplementary evidence will be gathered if required from the course workbook.

Intake dates:

VIT – Quarterly intakes

Study Period (6 – 7 Months)

In a year, there are two Semesters:

• The 1st study period: from February to June
• The 2nd study period: from August to December

Certificates Awarded by

Higher Education Commission Fiji

Credit points:

Total number of units = 04

65 Credit points

04 Core units

Course Format

Core Subjects

VITCOA01

Provide front office services in an office organization

VITCOA02

Provide hospitality and housekeeping services in hotel industry

VITCOA03

Use application features to provide, manipulate, calculate and store data.

VITCOA04

Produce business documents using advanced features and functions of software applications

Entry Requirements

A pre-requisite for entry into this qualification will be those who: 

• Year 11 pass or literacy and numeracy competency
• Matured students with minimum 2yrs work experiences

RPL candidates

Prior to commencing the RPL process, RPL candidates are required to have relevant work experiences and/or any other evidence to match with the training package requirements.

The mode of delivery of RPL candidates depends on the process and outcome of the RPL. The candidates can refer to the process of RPL from the Recognition of prior learning (RPL) Information Kit – RPL Kit and RPL policy.