Purpose

This certificate is for people who are either: 

• currently engaged in tourism; or 
• entering a career in the tourism industry. 

The aim of this qualification is to provide the tourism, travel, or aviation industry with individuals who can support and enhance the visitor experience, and through their skills and knowledge uphold the importance of tourism to the Fiji economy. The qualification will benefit the community by enhancing Fiji’s tourism visitor experiences and bringing economic benefits to the country.  

Course Highlights:

• Nationally Recognised: Fiji National Qualification framework
• Accreditation: Higher Education Commission Fiji
• Programme Moderation by: The National Qualification offered by VIT is moderated by Higher Education Commission Fiji
• Certification by: Higher Education Commission Fiji

Delivery mode:

Blended Delivery (Suva | Lautoka | Nadi)

This qualification will be provided by face-to-face training sessions and online live webinar training via a web-hosted online training service (e.g., Microsoft Teams, Google MEET and GoToMeeting); however, in any special circumstances, the mode of delivery can be adjusted reasonably and fair to the learner cohorts.

Assessment:

Assessments will take the form of written tasks including workbook, quiz, reflective journal, report writing, and case studies and practical tasks including role play, presentation, group discussions, observation, projects and hands on practical lab activities in a simulated work environment. Supplementary evidence will be gathered if required from the course workbook.

Intake dates:

VIT – Quarterly intakes

Study Period (4-6 Months)

In a year, there are two Semesters:

• The 1st study period: from February to June 
• The 2nd study period: from August to December

Certificates Awarded by

Higher Education Commission Fiji

Credit points:

Total number of units = 14

70 Credit points

14 Core unit

Course Format

Core Subjects

TU00103 

Provide customer service experiences in a tourism workplace 

TU00113  

Demonstrate cross-cultural communication for the tourism and travel industry

TU00123 

Demonstrate knowledge of the sales function within a tourism workplace

TU00143 

Describe the legal rights and responsibilities of employees and employers in a tourism workplace

TU00153

Demonstrate knowledge of support mechanisms for customers with specific needs

Visitor Experience Strand

TU00163

Describe and promote a Fiji tourist destination

TU00173

Identify, and explain the history of, natural attractions and significant sites in tourism Fiji

Tourism and Travel strand

TU00183

Demonstrate knowledge of Fiji as a tourist destination

TU00193 

Demonstrate knowledge of specific Fiji regions as tourist destinations

TU00203

Demonstrate knowledge of the tourism industry

TU00213

Identify and self-evaluate the demands of a specific role in a tourism workplace

TU00223

Demonstrate knowledge of retail travel operations

TU00234

Demonstrate knowledge of wholesale travel operations

TU00133

Demonstrate and apply knowledge of environmental responsibility in a tourism workplace

Entry Requirements

A pre-requisite for entry into this qualification will be those who: 

• have completed the National Certificate in Tourism (Introductory Skills) (Level 2) or equivalent; or 
• are able to demonstrate technical skills with basic literacy and numeracy skills

RPL candidates

Prior to commencing the RPL process, RPL candidates are required to have relevant work experiences and/or any other evidence to match with the training package requirements.

The mode of delivery of RPL candidates depends on the process and outcome of the RPL. The candidates can refer to the process of RPL from the Recognition of prior learning (RPL) Information Kit – RPL Kit and RPL policy.