Purpose

This is an entry-level qualification for those who are currently engaged in the service, sales and retail sectors.  

The aim of this qualification is to: 

• provide a pre-entry induction for individuals who are interested in working in the service, sales and retail sectors 
• provide for those individuals who are interested in working in the service, sales and retail sectors a credential that will support their future employment opportunities to work, under general supervision, across different retail career pathways 
• establish standards of professional practice for customer service and sales support that can provide customers, both internal and external, with confidence in the service they receive. 

Course Highlights:

• Nationally Recognised: Fiji National Qualification framework
• Accreditation: Higher Education Commission Fiji
• Programme Moderation by: The National Qualification offered by VIT is moderated by Higher Education Commission Fiji
• Certification by: Higher Education Commission Fiji

Delivery mode:

Blended Delivery (Suva | Lautoka | Nadi)

This qualification will be provided by face-to-face training sessions and online live webinar training via a web-hosted online training service (e.g., Microsoft Teams, Google MEET and GoToMeeting); however, in any special circumstances, the mode of delivery can be adjusted reasonably and fair to the learner cohorts.

Assessment:

Assessments will take the form of written tasks including workbook, quiz, reflective journal, report writing, and case studies and practical tasks including role play, presentation, group discussions, observation, projects and hands on practical lab activities in a simulated work environment. Supplementary evidence will be gathered if required from the course workbook.

Intake dates:

VIT – Quarterly intakes

Study Period (6 Months)

In a year, there are two Semesters:

• The 1st study period: from February to June 
• The 2nd study period: from August to December

Certificates Awarded by

Higher Education Commission Fiji

Credit points:

Total number of units = 09

45 Credit points

09 Core units

Course Format

Core Subjects

RT00012 

Demonstrate knowledge of products and product information in a retail environment

RT00023 

Complete sales transactions in a retail or distribution environment

RT00033 

Maintain stock in a retail or distribution facility

RT00042 

Demonstrate knowledge of security systems and procedures used in a retail or distribution environment

RT00052 

Demonstrate knowledge of cash handling in a retail environment

RT00062 

Use safe work practices in a retail environment under supervision

RT00072 

Demonstrate and apply knowledge of legislation applicable to sale of goods and services

RT00082 

Establish and maintain positive customer service interactions in a retail environment

CG 

Maintain personal presentation and a positive attitude in a workplace involving customer contact

Entry Requirements

A pre-requisite for entry into this qualification will be those who: 

• have undergone at least 6 months of work experience in the retail industry; and 
• are able to demonstrate some technical skills with basic literacy and numeracy skills in retail. 

RPL candidates

Prior to commencing the RPL process, RPL candidates are required to have relevant work experiences and/or any other evidence to match with the training package requirements.

The mode of delivery of RPL candidates depends on the process and outcome of the RPL. The candidates can refer to the process of RPL from the Recognition of prior learning (RPL) Information Kit – RPL Kit and RPL policy.