Purpose

This is a qualification for people who are currently engaged in the retail sector.  

The aim of this qualification is to:  

• provide competent employees who are able to work in entry level positions in the retail sector 
• provide for those individuals who are working in entry level positions using retail and customer service skills, a credential that will support their career opportunities across a range of organisations in the retail sector 
• establish standards of professional practice for retail and customer service skills that can provide customers with confidence in the service they receive.

Course Highlights:

• Nationally Recognised: Fiji National Qualification framework
• Accreditation: Higher Education Commission Fiji
• Programme Moderation by: The National Qualification offered by VIT is moderated by Higher Education Commission Fiji
• Certification by: Higher Education Commission Fiji

Delivery mode:

Blended Delivery (Suva | Lautoka | Nadi)

This qualification will be provided by face-to-face training sessions and online live webinar training via a web-hosted online training service (e.g., Microsoft Teams, Google MEET and GoToMeeting); however, in any special circumstances, the mode of delivery can be adjusted reasonably and fair to the learner cohorts.

Assessment:

Assessments will take the form of written tasks including workbook, quiz, reflective journal, report writing, and case studies and practical tasks including role play, presentation, group discussions, observation, projects and hands on practical lab activities in a simulated work environment. Supplementary evidence will be gathered if required from the course workbook.

Intake dates:

VIT – Quarterly intakes

Study Period (6 Months)

In a year, there are two Semesters:

• The 1st study period: from February to June 
• The 2nd study period: from August to December

Certificates Awarded by

Higher Education Commission Fiji

Credit points:

Total number of units = 06

60 Credit points

06 Core units

Course Format

Core Subjects

RT00093 

Apply knowledge of target markets, buyer behaviour and marketing mix to sales situations

RT00103 

Apply product information to selling goods in a retail environment

RT00113 

Describe, operate, and maintain security systems and equipment in a retail or distribution environment

RT00123

Prepare cash for banking in a retail environment

CG 

Apply health, safety and security practices to service delivery operations

CG 

Apply standard operating procedures and the code of conduct to a work role in a service delivery organisation

Entry Requirements

A pre-requisite for entry into this qualification will be those who: 

• are a graduate of the National Certificate in Retail (Customer Service and Sales Support) (Level 2); or 
• have undergone at least one (1) year of experience; and 
• are able to demonstrate technical skills with basic literacy and numeracy skills in retail

RPL candidates

Prior to commencing the RPL process, RPL candidates are required to have relevant work experiences and/or any other evidence to match with the training package requirements.

The mode of delivery of RPL candidates depends on the process and outcome of the RPL. The candidates can refer to the process of RPL from the Recognition of prior learning (RPL) Information Kit – RPL Kit and RPL policy.