Purpose

This course is ideal for students who are interested in doing office work and working at a hotel industry. 

The graduates of this qualification will be able to perform the tasks required of a: front desk assistant; receptionist; office administrative assistant, telephone operator, accounts clerk; data entry operator; reservationist, online marketing executive, telemarketing, and customer services representative, with minimum supervision.

Course Highlights:

Would have acquired the knowledge and skills to be able to;

• Create word documents, electronic spreadsheets, PowerPoint presentation, office publications, and database.
• Record financial transactions using a computerised accounting software.
• Record the day-to-day activities of a hotel using the property management system.
• Source, transfer and communicate data using internet tools.
• Provide Front Office reception services.
• Provide customer services in a hotel and an office organization.
• Advertise products in marketing using appropriate digital tools

 Certification by

VIT (Vishan Institute of Technology)

Delivery mode:

Blended Delivery (Suva | Lautoka | Nadi)

This qualification will be provided by face-to-face training sessions and online live webinar training via a web-hosted online training service (e.g., Microsoft Teams, Google MEET and GoToMeeting); however, in any special circumstances, the mode of delivery can be adjusted reasonably and fair to the learner cohorts.

Assessment:

Assessments will take the form of written tasks including workbook, quiz, reflective journal, report writing, and case studies and practical tasks including role play, presentation, group discussions, observation, projects and hands on practical lab activities in a simulated work environment. Supplementary evidence will be gathered if required from the course workbook.

Intake dates:

VIT – Quarterly intakes

Study Period (One Year)

In a year, there are two Semesters:

• The 1st study period: from February to June 
• The 2nd study period: from August to December

Certificates Awarded by

Higher Education Commission Fiji

Credit points:

Total number of units = 07

122 Credit points

07 Core units

Course Format

Core Subjects

VITDOA01

Process business data using appropriate software tools 

VITDOA02

Prepare financial data using advance features of accounting software 

VITDOA03

Apply social media features for digital advertising 

VITDOA04

Managing operations and executing front office procedures in hotel industry applications

VITDOA05

Apply front office software tools for recording and storing data of daily operations

VITDOA06

Apply exceptional customer services in a hotel environment

VITDOA07

Produce and edit digital images

Entry Requirements

A pre-requisite for entry into this qualification will be those who: 

• Have completed Form 6 / Year 12 or
• Have complete Certificate in Office Automation & Frontdesk Management (Level 3)

RPL candidates

Prior to commencing the RPL process, RPL candidates are required to have relevant work experiences and/or any other evidence to match with the training package requirements.

The mode of delivery of RPL candidates depends on the process and outcome of the RPL. The candidates can refer to the process of RPL from the Recognition of prior learning (RPL) Information Kit – RPL Kit and RPL policy.