Purpose

This certificate is for people who are either:  

• currently engaged in information technology support; or 
• entering a career in information technology support.  

The purpose of this qualification is to provide the skills and knowledge for an individual to be competent in a variety of information technology support roles. Potential for inclusion of a range of broader support, help desk and managing customer needs have been included. 

Small to medium enterprises will find the outcomes of this qualification useful at a technical specialist support level. ICT support job roles apply across all industries. 

Course Highlights:

• Nationally Recognised: Fiji National Qualification framework
• Accreditation: Higher Education Commission Fiji
• Programme Moderation by: The National Qualification offered by VIT is moderated by Higher Education Commission Fiji
• Certification by: Higher Education Commission Fiji

Delivery mode:

Blended Delivery (Suva | Lautoka | Nadi)

This qualification will be provided by face-to-face training sessions and online live webinar training via a web-hosted online training service (e.g., Microsoft Teams, Google MEET and GoToMeeting); however, in any special circumstances, the mode of delivery can be adjusted reasonably and fair to the learner cohorts.

Assessment:

Assessments will take the form of written tasks including workbook, quiz, reflective journal, report writing, and case studies and practical tasks including role play, presentation, group discussions, observation, projects and hands on practical lab activities in a simulated work environment. Supplementary evidence will be gathered if required from the course workbook.

Intake dates:

VIT – Quarterly intakes

Study Period (6 months)

In a year, there are two Semesters:

• The 1st study period: from February to June 
• The 2nd study period: from August to December

Certificates Awarded by

Higher Education Commission Fiji

Credit points:

Total number of units = 11

50 Credit points

11 Core unit

Course Format

Core Subjects

IT00133 

Evaluate and apply new technology to improve an organisation’s activities

IT00143  

Install and optimise software applications

IT00243 

Demonstrate knowledge of the principles of computer networks 

IT00253 

Run standard diagnostic tests and evaluate systems status

IT00263 

Connect internal hardware components

IT00273 

Demonstrate knowledge of the basic principles of a networked computer system

IT00283 

Consult with end users and clients to ensure that their needs are met

IT00293

Install and optimise operating system software

IT00302 

Care and maintain equipment and software in working order 

Core Generic > Work and Study Skills

CG00063 

Demonstrate communication skills in a workplace

CG00402 

Apply safe working practices in the workplace

Entry Requirements

A pre-requisite for entry into this qualification will be those who are: 

• have completed the National Certificate in Information Technology (Level 2); or 
• have gained technical skills and industry experience in Information Technology 

RPL candidates

Prior to commencing the RPL process, RPL candidates are required to have relevant work experiences and/or any other evidence to match with the training package requirements.

The mode of delivery of RPL candidates depends on the process and outcome of the RPL. The candidates can refer to the process of RPL from the Recognition of prior learning (RPL) Information Kit – RPL Kit and RPL policy.